Spray onto pulse points such as the neck, wrists, chest, and inner elbows to enhance projection and longevity throughout the day. Hold the bottle a few inches away from the skin and apply lightly without over-spraying.

For the best experience, allow the fragrance to settle naturally and avoid rubbing the scent into the skin, as this can alter the composition and performance of the fragrance.

Store your fragrance in a cool, dry place away from direct sunlight and heat to maintain its quality and performance over time.

Thank you for shopping with Navone London.

Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Times

United Kingdom

• Standard Delivery: 3–5 business days - Free
• Express Delivery: 2–4 business days - £4.95

Delivery costs are calculated at checkout.

International Shipping

International delivery times vary depending on the destination country and customs processing.

Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information.

Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to courier issues, weather conditions, customs inspections, or other circumstances beyond our control.

Contact Us

If you have any questions regarding shipping, please contact us at support@navone.co.uk.

At Navone London, customer satisfaction is important to us.

 

Returns

Due to the nature of fragrance products and hygiene considerations, we can only accept returns for unopened and unused products within 30 days of delivery.

Items must be returned in their original packaging and in resalable condition.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

• Opened fragrance products
• Used products
• Gift cards
• Clearance or promotional items unless faulty

Contact Us

For return requests, contact support@navone.co.uk.